#Common Login Issues

#When logging in, it prompts that the account does not exist?

1. Confirm whether the filled-in account information is incorrect;
2. Confirm whether the server address is correct;
3. Contact the unit administrator to confirm the account information.

#What should I do if I forget the password or it prompts that the password is incorrect when logging in?

1. If you forget the password, it is recommended to contact the unit administrator directly to change the password;
2. If you have tried entering the password many times and it still prompts that the password is incorrect, contact the unit administrator to change the password.

#When logging in, it prompts that the server address cannot be obtained?

Generally, the reason for the prompt that the server address cannot be obtained is abnormal client network or incorrect server setting information. The following reference suggestions are provided:

• Please confirm that the server settings are correct. You can check the setting information of colleagues who have already logged in, or contact the administrator directly for confirmation

#When logging in, it prompts that the mobile phone number does not exist?

Generally, the reason for the prompt that the mobile phone number does not exist is that the login mobile phone number has not been filled in in the personal profile. The reference suggestions are as follows:

1. Log in using the account password method, and add the login mobile phone number in the personal profile;
2. Contact the unit administrator and ask them to improve your profile in the Feihan management backend and add the login mobile phone number.

#What is an organization domain name, and how can I confirm that the entered organization domain name is correct?

• After entering the organization domain name, click the Test button next to it. If the connection test passes, it is successful.