#FAQ

#1. How to Modify the File Save Path in the Windows Client

Detailed steps:

1. Click the personal avatar, then click Settings;

2. In General Settings, modify the file save location;

#2. Chat Problems on Desktop/Mobile

#Problem List

1. Unable to send or receive new messages;

2. Chat history cannot be loaded;

3. The chat cannot be opened normally.

#Troubleshooting Ideas

Strictly speaking, when the above problems occur on the client, you need to seek help from the unit administrator, but before that, you can refer to the following troubleshooting ideas for confirmation.

1. Log in with another colleague's account to confirm whether operations such as sending messages or opening chats are normal;

If other colleague accounts also behave abnormally, consider that the Feihan service may be abnormal. In this case, contact the administrator directly to report the problem.

2. If other colleagues can log in and use it normally, then consider that there may be a problem with the local cached chat data on the client. It is recommended to try resetting the local cached chat data.

3. If normal use still cannot be restored after the above operations, contact the unit administrator for further confirmation.